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We stand behind everything we make. If something is not right, we will do our best to make it right.
You have 14 days from the date of delivery to initiate a return. We ask that all returned items meet the following conditions:
Every notebook ships in a sealed box. Our returns policy is simple: to return a notebook, the box must still be sealed. Once the box is opened the notebook can no longer be sold as new, and opening it is the step that precedes scanning the Red Wax™ code — which permanently binds that code to your account and can never be undone or re-issued.
So, in short: sealed box → full refund. Opened box → no voluntary return. Faulty or misdescribed notebook → always covered, sealed or not (see below).
The sealed-box rule above is our policy for changing your mind. It does not, and cannot, take away rights your own country's law gives you.
In particular, a notebook that arrives faulty, damaged or not as described is always our responsibility — sealed or opened, activated or not. In that case you are entitled to a replacement or a refund, we pay the return shipping, and nothing on this page applies. Some countries also give consumers guarantees that a shop cannot exclude by publishing a policy; where that is so, those guarantees apply and take precedence over the rule above.
To start a return, please contact our support team within the 14-day window:
Once we receive your return and verify it meets our return conditions, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation when your refund has been processed. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
Return shipping costs are at the customer's expense unless the item arrived damaged, defective, or was sent in error.
If your item is defective or incorrect, please contact us and we will arrange a prepaid return label at no cost to you.
If the Red Wax™ system fails to verify a notebook we sold to you, we will replace or refund it at your option — regardless of the 14-day returns window and regardless of whether the verification code has been activated. To make a claim, email support@sebawati.com with your order number and a photo or screenshot showing the failed verification result.
Questions? Reach us at support@sebawati.com — we typically respond within 1 business day.